Fulfillment Policy

Fulfillment Policy for MM Performance

Effective Date: [JUNE 30,2024]

Thank you for choosing MM Performance for your personal training needs. This Fulfillment Policy outlines the terms and conditions for scheduling, managing, and delivering our personal training services.

1. Scheduling Sessions

Appointment Booking: Sessions can be booked through our website, by phone, or in person.
Availability: Sessions are subject to availability of our trainers and facilities.
Advance Booking: We recommend booking sessions in advance to secure your preferred time slot.

2. Confirmation & Cancellation

Confirmation: A confirmation will be sent once your session is scheduled.
Cancellation Policy: We require 24 hour notice for cancellations or rescheduling. Late cancellations may be subject to a fee.

3. Session Details

Duration: Each session typically lasts 1 hour duration for in person/ 15-30 for online.
Location: Sessions will take place at O.P.V.S. @ SWEETZER AVE. 8270 Santa Monica Blvd for in person or Zoom for online, as agreed upon during booking.

4. Client Responsibilities

Punctuality: Please arrive on time for your scheduled sessions.
Health & Safety: Inform your trainer of any health concerns or conditions that may affect your training.

5. Trainer Availability

Substitution: In rare cases where a scheduled trainer is unavailable, we may provide a substitute trainer with similar qualifications.

6. Payment

Billing: Payment for sessions is due prior to booking. Through website or provided Stripe Link by trainer.
Refunds: Refunds are available according to our Refund Policy.

7. Contact Us

If you have any questions about our Fulfillment Policy or need assistance with scheduling, please contact us at:

Pt.mike23@gmail.com